AI Agent | Conversational AI | Sales Automation
NAISA — AI Concierge Launch for NicePrint Photo
“AI that doesn’t just respond — it engages.”
Watch NAISA engage with Catriona Gray
The Challenge
NicePrint Photo handles a high volume of customer inquiries daily—ranging from service questions to booking details and client coordination. Traditional support channels often lead to delayed responses, missed opportunities, and increased operational load on human teams. The challenge was to create an AI solution that could deliver real-time, human-like conversations, handle customer inquiries at scale, and serve as a reliable first line of customer experience—without compromising quality or brand interaction.
The Solution
We developed NAISA (NicePrint AI), a fully functional AI Concierge and conversational agent designed to handle customer engagement from inquiry to lead qualification. NAISA was officially launched during NicePrint Photo’s 20th Anniversary, where it demonstrated its capabilities in a live, unscripted conversation with Miss Universe titleholder Catriona Gray. With no scripts and no delays, NAISA showcased natural, intelligent conversation in real time—the same capability it uses daily to support thousands of customer interactions.
Launch Impact
The NAISA launch demonstrated a clear shift in how businesses should think about AI: AI is no longer just a chatbot — it is the frontline of customer experience. From handling everyday inquiries to holding a seamless conversation on stage, NAISA proved that AI agents are now real systems delivering real business value and real customer impact.
Measurable Outcomes
24/7 Customer Engagement
No missed inquiries, no waiting time for clients
Faster Lead Conversion
Qualified leads captured and routed for immediate follow-up
Proven Real-World Performance
Live demonstration with a global figure validated human-like AI interaction